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Maintenance and support
Regular care for your website or application: updates, backups, monitoring and help when something goes wrong.
Who it is for
- Businesses with a site we built that need regular care
- Owners of a site built by someone else
- Online stores where downtime means lost orders
- Teams without their own developer
What is included
- Software and security updates
- Regular backups and restore checks
- Uptime and error monitoring
- Small content and design changes
- Help by email or phone when something breaks
- A summary of the work done
What you receive
- A written maintenance plan that lists what is covered
- Regular summaries of the work done
- A named contact for support requests
How we work
Discovery call: we talk about your site or system, who uses it and what usually goes wrong.
Written proposal: you get a maintenance plan in writing that lists what is covered and how to ask for help.
Build with regular check-ins: we set up monitoring and backups, then review the work with you regularly.
Handover and support: you get one place to send requests, and we handle them as they come in.
What we need from you
- Access to your hosting, domain and admin accounts
- A list of the people who can ask us for changes
- The code and documents, if someone else built the site
Talk to us about this service
Tell us a little about your project and we will reply with the next steps.